Privacy Policy

At Surrey Docks Farm, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that Surrey Docks Farm is not in the business of selling, trading, or renting email lists with other companies, organisations and businesses for marketing purposes. We wouldn’t want that done with our data and we certainly don’t do it with yours! In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Our Cookies Policy

What are cookies?

Like most websites, Surrey Docks Farm uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our website. Cookies are essential for the effective operation of our website and to help you purchase items from us online.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Surrey Docks Farm can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or other devices when you access our websites are designed by:

– Surrey Docks Farm, or on behalf of Surrey Docks Farm, and are necessary to enable you to make purchases on our website.

What are cookies used for?

The main purposes for which cookies are used are: –

  1. For technical purposes essential to effective operation of our website, particularly in relation to on-line transactions and site navigation.
  2. To enable Surrey Docks Farm to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, promotions etc.
  3. To enable Surrey Docks Farm its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

Google Analytics and Cookies.

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off.  If you only disable third-party cookies, you will not be prevented from making purchases on our sites.  If you disable all cookies, you will be unable to complete a purchase on our sites.

Our Mailing List Policy

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@surreydocksfarm.org.uk.

Third Party Service Providers

For the purpose of operating our business, we may transfer your Personal Information to our third party service providers who use that information only to conduct Surrey Docks Farm business. For example, we use PayPal to handle all our credit card processing and subscription services. We provide our PayPal with the Personal Information they need to perform their services and work with them to respect and protect your Personal Information. PayPal’s Privacy Policy can be viewed here.

What Personal Data We Collect

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, subscribe to our mailing lists, become a Friend of the Farm, create an account, participate in our events or sessions, or interact with our site.

This personal data includes your:

  • Contact details including name, email, telephone number, shipping and billing address
  • Login and account information, including screen name, password and unique user ID
  • Personal details including, hometown, date of birth and purchase history
  • Credit Card information (refer to Third Party Service Providers section on this page)
  • Physical characteristics including age, ethnicity and gender
  • Personal preferences, marketing and cookie preferences
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